ECHO – customer experiences in real-time

ECHO will tell you how customers are experiencing your staff, your concept and your marketing efforts. This solution will make it possible to perform and report comprehensive performance and satisfaction surveys in real-time.

All data is collected using customized tablets, the results are analyzed in Shoptimizer’s online reporting portal and instantly displayed on a customized flat screen in the staff room and at your headquarters.

By using ECHO you will ensure that feedback from customers is registered, analyzed and reported even before they exit your locations. This means that all details and impressions are intact when they provide their feedback, adding quality to the information you receive and making sure that it is representative of the actual customer experience. Furthermore, our real-time reporting provides the opportunity to literally use actual experiences from one customer to optimize your sales and service towards the next one.

YOUR OUTPUT