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ECHO – customer experiences in real-time

ECHO will tell you how customers are experiencing your staff, your concept and your marketing efforts. This solution will make it possible to perform and report comprehensive performance and satisfaction surveys in real-time.

All data is collected using customized tablets, the results are analyzed in Shoptimizer’s online reporting portal and instantly displayed on a customized flat screen in the staff room and at your headquarters.

By using ECHO you will ensure that feedback from customers is registered, analyzed and reported even before they exit your locations. This means that all details and impressions are intact when they provide their feedback, adding quality to the information you receive and making sure that it is representative of the actual customer experience. Furthermore, our real-time reporting provides the opportunity to literally use actual experiences from one customer to optimize your sales and service towards the next one.

 

YOUR OUTPUT

  • Facts about how your customers experience each of your business units
  • The truth about customer preferences
  • Reliable and action-oriented management reports
  • Solid backing for strategic allocation of resources
  • An effective indicator of the ideal sales- and service performance

 

      WOULD YOU LIKE TO KNOW MORE?
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Could mystery shopping be something for you, and are you interested in working for Shoptimizer? Are you a type of person who enjoys shopping and exploring shops, and do you have the ability to relate critically but fairly to your surroundings? If so, you are already well on your way to becoming considered as a mystery shopper.

Read more about how you can help some of the largest companies in Denmark in optimizing their sales and service and apply for a job as a mystery shopper at Shoptimizer here.

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Shoptimizer ApS
Frederiksgade 1, 2
8000 Aarhus C
Denmark

E-mail: info@shoptimizer.dk
Phone: +45 35 111 300
Fax: +45 7014 1410
VAT: 31 18 67 73

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.
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